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Sep 13 2007
Update on my SunCom experience Print E-mail
Written by Kacey Green   
Thursday, 13 September 2007

After I complained to T-Mobile about the horrible service their roaming partner SunCom is providing me one of their smartphone customers, I mysteriously switched to AT&T for about one week, and it was awesome, AT&T service with T-mobile billing and features, that's the kind of service I like.  Unfortunately all good things end, so did my time on a competent roaming provider, I woke up one morning to find myself back on the SunCom crapfeast.  I checked to see if I got any email on accounts that only the phone has access to and was greeted with an unfortunately familiar message, "the remote party has ended the connection."

The solution:
To get my phone to stop freaking out I have to hold the power button until it asks about shutting down, or press the reset button.  After the phone finishes a two-minute boot up, and a one and a half minute reconnection to the so-called provider, I have my data connection back until SunCom flakes again.

Rant continued after the jump

 

This message occurs SunCom repeatedly kicks me off their data connection, it happens after SunCom sends my phone over the air (OTA) programming.  They seem to do this regularly because I can't keep a connection for one 24 hour period.  Tmobile and at&t never dropped my data connection, is it so hard for SunCom to provide quality service to another carrier's customers as they are being paid to do so?

The next time I have a gap in my schedule I'm calling T-mo and complaining, hopefully I can get another week on AT&T, the only reason I haven't switched yet is because the rep who switched me last time detailed everything he knew about T-mobiles plans for South Carolina, and they seemed acceptable.

If you repeatedly get the message "the remote party ended the connection", restart your phone.  Thanks for hearing out my rant, if you know anything more about this or want to join me in fuming leave a comment.

Kacey Green
GRLT.com
"Tech with a twist of lime!"
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Edgar said:

 
Hi, for some reason i am experiencing the same problem everyday in the morning only. It is between 8am to 1 pm that i seem to have this problem. i try to connect to the internet or send picture messages and i get that error message. Does anyone know a better solution to that problem, because i have restarted my device several times and it just doesnt work out for me.

thanks
November 21, 2007

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